Returns Policy

RETURNS & REFUNDS POLICY

You can return an item in original packaging within 2 weeks of receiving your order. Please email hello@twinsplusarabia.com to initiate a return.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Refunds will be processed in the form of a refund a to credit card or store credit.

Late or missing refunds? 
Please contact us at hello@twinsplusarabia.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

 

SECURE SHOP
Cash on delivery / collection (Dubai orders only)
Online payment with any credit or debit card (Link will be sent to Whatsapp / Email and processed via a secure online payment gateway)

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. Information obtained at our site is encrypted to ensure your security.

SHIPPING / COLLECTION
TwinsPlus Arabia ships across the UAE and the Middle East. We offer both courier delivery or customers can choose to collect free of charge from our premises in Umm Suqeim 2 in Dubai. Shipping is automatically calculated for all GCC countries (Bahrain, Kuwait, Oman, Saudi Arabia). For all other countries please get in touch with us and we will get a shipping quotation for you.

Dubai Orders received before 3 PM will usually be delivered the next working day, Abu Dhabi and Northern Emirates will be delivered within 3 working days. Orders received after 3pm will be dispatched the following working day. Delivery times for orders outside the UAE vary, please CLICK HERE if you would like more details.